I was so ready to mount a campaign utilizing the web. Networking to bring the whole of the corporation down to its knees if I didn’t get what I wanted. After reading the complaints on the web of problems that have come before me, it seems pointless now to even bother.
Without going to great detail, their customer service has let us down seriously over what should have been a very routine warranty job. It appears the once mighty Sears of Canada is slowly killing itself one customer at a time, by failing to live up to the spirit of the very policy guarantees it established upon founding the company. Customer service basically told us this was as high as we could go when seeking a resolution. Really?..ha ha, watch me. When I am told to expect a repairman and take time off work and he never shows whom should I talk to? When told the repair order was not processed and for us to expect a call from a service tech that day and take time of work to get it, and it never happens, now whom do I call. Well that aside, and 2 days down, we have a freezer that has lost all its food now and have been told to expect a visit sometime on the 7th of July. Hey, no hurry, since all my meat has thawed, really, do I need a freezer now. What got my goat more than the wasted time was the complete indifference by the customer service person.
In today’s economy, and with the emergence of very strong discounters, Sears can hardly afford to ruin their reputation with such shoddy service, but the reading I have been doing suggests just that. Has the hardware and auto centre been keeping them afloat? Service, smiles and politeness is a commodity that costs nothing to deliver and go a huge distance in keeping even an unhappy customer. Maybe it is time they rethink how to deliver on promises as well as selling product.
Without going to great detail, their customer service has let us down seriously over what should have been a very routine warranty job. It appears the once mighty Sears of Canada is slowly killing itself one customer at a time, by failing to live up to the spirit of the very policy guarantees it established upon founding the company. Customer service basically told us this was as high as we could go when seeking a resolution. Really?..ha ha, watch me. When I am told to expect a repairman and take time off work and he never shows whom should I talk to? When told the repair order was not processed and for us to expect a call from a service tech that day and take time of work to get it, and it never happens, now whom do I call. Well that aside, and 2 days down, we have a freezer that has lost all its food now and have been told to expect a visit sometime on the 7th of July. Hey, no hurry, since all my meat has thawed, really, do I need a freezer now. What got my goat more than the wasted time was the complete indifference by the customer service person.
In today’s economy, and with the emergence of very strong discounters, Sears can hardly afford to ruin their reputation with such shoddy service, but the reading I have been doing suggests just that. Has the hardware and auto centre been keeping them afloat? Service, smiles and politeness is a commodity that costs nothing to deliver and go a huge distance in keeping even an unhappy customer. Maybe it is time they rethink how to deliver on promises as well as selling product.
1 comments:
Follow up..on 7th repair man came, and showed me the defrosting action was broken. A function of the control panal. So I need a new part but of course it was not possible (though he phoned) to tell me when that part will come.
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